Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Ilkley | GPhC No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Ilkley is a GPhC registered online pharmacy weight loss clinic serving Ilkley and the surrounding area. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

When you use our services, we may collect the following information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, weight, BMI, and any other clinical details necessary to assess your suitability for treatment
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage data collected via cookies
• Communications: Records of any correspondence between you and our pharmacy team

2. How We Use Your Data

We use your personal and health data to:

• Assess your suitability for weight loss treatment and obtain pharmacist approval before dispensing
• Dispense and arrange delivery of your medication (typically within 1 working day of pharmacist approval)
• Maintain accurate clinical records as required by our GPhC registration obligations
• Communicate with you regarding your treatment, orders, and any clinical concerns
• Process payments and manage your account
• Comply with legal and regulatory requirements applicable to registered pharmacies

Our lawful basis for processing your health data is the provision of healthcare services and compliance with legal obligations. We do not use your data for automated decision-making or profiling.

3. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly, including secure login and checkout processes
• Analytics cookies: Help us understand website traffic and usage patterns so we can improve our service
• Preference cookies: Remember your settings and choices to personalise your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

4. Sharing Your Data With Third Parties

We do not sell your personal data. We may share your information with trusted third parties only where necessary:

• Delivery providers: To fulfil medication orders within the expected timeframe
• Payment processors: To securely handle transactions on our behalf
• Regulatory bodies: Including the GPhC or NHS bodies where we have a legal obligation to disclose information
• Other healthcare professionals: Where clinically necessary and in your best interest, such as informing your GP of prescribed treatments

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

5. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance, or longer where legally required. After this period, data is securely deleted or anonymised.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our systems use encryption and secure access controls. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities as required by law.

7. Contact Us

If you have any questions about this privacy policy, wish to access your personal data, request a correction or deletion, or raise a data-related concern, please contact us directly. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Ilkley
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If you are unhappy with how we have handled your data, you have the right to raise a complaint with the appropriate data protection authority in the United Kingdom.